DU Answers Galore

Purchasing and Shipping

Warranty and Business Hours

• 1-Year Manufacturer's Warranty
• Our Hours of Operation

Shipping and Returns

• ★ Free Domestic Shipping - Details
• ★ Easy 30-Day Returns
• ★ Shipping and Handling
• iPhone 7 Pre-Orders
• Errors, Damages, Exchanges
• Tracking Shipments - Where in the world is my package?

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Payment Questions or Issues

• DISTIL PERKS: What's Distil Perks, and how can I join or redeem points?
• HOW: To Apply a Discount Code
• HELP: My Payment Has Been Declined [AVS error]!
• What are my payment options?
• Do you offer points or rewards?

Product Questions

Wally Ether

• Wally Stick-On not available for iPhone 7 or 7 Plus

General

• When can I expect my Wally Stick-On or Wally Case for the iPhone 7 or 7 Plus?
• Does Wally provide RFID protection?
• Making the most of your minimal Wally Wallet
• Will my cards fall out? (a.k.a. "Only You Can Prevent Loose Pockets")
• Cleaning Your Pull-Tab Ribbon
• DIY: Fix a Frayed Stitch

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Wally Stick-On: The iPhone Wallet. Reimagined.

• What Can Wally Stick-On Carry?
• Does Wally Stick to Cases?
• HELP: My Wally's Having Trouble Sticking
• HOW TO: Apply a New Wally Stick-On
• HOW TO: Change your Wally's Alternahesive
• DIY: Quick Fix Wally's Lifting Ends

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Wally: Bifold, Sleeve, Euro + Micro

• HOW TO: Adjust Wally's Money Clip
• DIY: Money Clip Take Apart

Wally Case: Minimal Leather Wallet + iPhone Protection

• What Can Wally Case Carry?
• How is Wally Case different from Wally Stick-On?
• How is Wally Case different from other wallet cases?
• Does Wally Case cover the front of my iPhone?
• HOW TO: Put on and take off Wally Case
• DIY: Stretch Your Wally Case

Stanley, The Flexible Leather Smartphone Stand

• Does Stanley work with my device?
• What cable is included with Stanley?

Leather Care

Tips and Tricks for your Wally's Leather

• Leather Care
• Leather Scuffs or Marks = Your Wally's Character!