Back to the Distil Website

Tracking Shipments - Where in the world is my package?

As soon as your order is processed for shipping, you'll receive a confirmation email with tracking information and order status. Please note: It may take 24 hours before the tracking becomes active. 

International shipments via 10-45 Days/USPS 1st Class:
- Though it's usually faster, it can take up to 45 days for international delivery, plus time to go through customs. 

- Even though the tracking appears to stall, in fact your package is still moving and is likely much closer to you.

- We see the same tracking that you see, we do not have special access to your tracking status. In fact, many countries do not update tracking. We advise that you ask your local post office for the most current status.

- If 45 days or more have passed since the shipping date but your package still hasn't arrived: Please contact us to file a missing-package claim and to confirm that your mailing address is correct before shipping you a replacement.

Tracking says delivered, but you didn't receive it?
Contact us right away, we need to confirm that your shipping address was correct and start the missing-shipment claims process. Meanwhile, we recommend putting up WANTED posters and giving it a day or two for the guilty party to sneak your package back onto your doorstep...  

Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk