Because we're confident you'll love your new Distil Union stuff, we'll make it easy:
If for any reason you are unhappy with your purchase, within 30 days let us know why via email.
- We'll accept your unused items in original packaging for a full refund – including shipping*!
- The Return shipping method and cost are up to you.
- Distil Union provides a postage-paid shipping label for US returns due to product defects* or our mistake. International returns are handled on a case-by-case basis.
* US Domestic USPS First-Class Shipping Only
* All Distil Union products are backed by our 1-Year Warranty
#NothingToLose
Please be aware that if 30 days have gone by since your product arrived, unfortunately we can't offer a refund – instead, contact us we and we'll happily exchange your item.
Courtesy Note: While tweets and Facebook posts are quick for you, this will only slow our process because we can't easily find your order – so please email helpme@distilunion.com for the fastest customer service.
== HOW TO RETURN ==
Products purchased from us can be returned within 30 days in the original, intact packaging:
1 - Email us with your Order # and reason for return so we can generate your unique RMA Code (required in order to process your return).
NOTE: For damages or flaws covered under the 1-year manufacturer's warranty, include a photo so we can quickly send your replacement.
2 - Send your item to the return address within 7 days supplied with your RMA Code.
3 - Once we receive and inspect your returned item in original packaging –
For exchanges: Your new item will be shipped out via USPS 1st-Class.
For refunds: We'll notify you that your refund is being processed, and a credit will be applied to your original method of payment.
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