Because we're confident you'll love your new Distil Union gear, we'll make it easy: If you're dissatisfied with your purchase for any reason, within 30 days let us know why via email.
- We'll accept your unused items in original packaging for a refund
- We provide two return shipping options: 1.) email a return label from us in which the shipping cost will be deducted from total refund 2.) you send your order back using your choice of shipping method and cost.
For domestic returns due to product defects or our mistake, Distil Union will provide a postage-paid shipping label. International returns are handled on a case-by-case basis. Distil Union products are backed by our 1-Year Warranty
HOW TO RETURN
Unused items can be returned within 30 days in the original, intact packaging:
- Email us with your Order Number and reason for return.
NOTE: For issues covered under our 1-Year Warranty, including a photo will greatly speed up the process.
- Once we give you an RMA code or return label, send your item to the return address within 7 days. It should be unused and in original packaging.
After we receive and inspect your returned item:
EXCHANGES Your new item will be shipped to you via USPS 1st-Class.
REFUNDS We'll notify you that your refund is being processed, and a credit will be applied to your original method of payment; allow a few days for the refund transaction to process.
Please be aware that if 30 days have gone by since your product arrived, unfortunately we can't offer a refund– instead, contact us and we'll happily exchange your item.
Courtesy Note: While tweets and notes on social media seem quick, this is actually a slower process because we can't as easily find your order and verify personal info like your address–so please email firstname.lastname@example.org for our fastest personal assistance.