Because we're confident you'll love your new Distil Union gear, we'll make it easy: If you're dissatisfied with your purchase for any reason, within 30 days let us know why via email.
- We'll accept your unused items in original packaging for a full refund
- Return shipping method and cost are up to you
For domestic returns due to product defects or our mistake, Distil Union will provide a postage-paid shipping label. International returns are handled on a case-by-case basis. Distil Union products are backed by our 1-Year Warranty
Please note: In compliance with health and hygiene requirements, all Ferris FaceMask sales are final. No returns. Refunds will be processed if there is a product defect covered by our 1-Year Warranty.
HOW TO RETURN
Unused items can be returned within 30 days in the original, intact packaging:
- Email us with your Order Number and reason for return.
NOTE: For issues covered under our 1-Year Warranty, including a photo will greatly speed up the process.
- Once we give you an RMA code, send your item to the return address within 7 days. It should be unused and in original packaging.
After we receive and inspect your returned item:
EXCHANGES Your new item will be shipped to you via USPS 1st-Class.
REFUNDS We'll notify you that your refund is being processed, and a credit will be applied to your original method of payment; allow a few days for the refund transaction to process.
Please be aware that if 30 days have gone by since your product arrived, unfortunately we can't offer a refund– instead, contact us and we'll happily exchange your item.
Courtesy Note: While tweets and notes on social media seem quick, this is actually a slower process because we can't as easily find your order and verify personal info like your address–so please email firstname.lastname@example.org for our fastest personal assistance.