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Easy 30-Day Returns

Because we're confident you'll love your new Distil Union gear, we'll make it easy: If you're dissatisfied with your purchase for any reason, within 30 days let us know why via email.

  • We'll accept your unused items in original packaging for a full refund– including a refund of your shipping. 
  • Return shipping method and cost are up to you.

For domestic returns due to product defects or our mistake, Distil Union will provide a postage-paid shipping label. International returns are handled on a case-by-case basis. Distil Union products are backed by our 1-Year Warranty 

 

HOW TO RETURN
Unused items can be returned within 30 days in the original, intact packaging: 

  1. Email us with your Order Number and reason for return.
    NOTE: For issues covered under our 1-Year Warranty, including a photo will greatly speed up the process.
  2. Once we give you an RMA code, send your item to the return address within 7 days. It should be unused and in original packaging.

After we receive and inspect your returned item:
EXCHANGES Your new item will be shipped to you via USPS 1st-Class.
REFUNDS We'll notify you that your refund is being processed, and a credit will be applied to your original method of payment; allow a few days for the refund transaction to process.

Please be aware that if 30 days have gone by since your product arrived, unfortunately we can't offer a refund– instead, contact us we and we'll happily exchange your item.

 

Courtesy Note: While tweets and notes on social media seem quick, this is actually a slower process because we can't as easily find your order and verify personal info like your address– so please email helpme@distilunion.com for our fastest personal assistance.

 

 

 

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