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Easy 30-Day Returns

Because we're confident you'll love your new Distil Union gear, we'll make it easy:

You have 30 days to return the unused items in original packaging if you're dissatisfied with your purchase. For items outside of the 30-day return window, simply contact us and we'll discuss alternatives, like an exchange.

 

Distil Union products are backed by our 3-Year Warranty

For issues covered under our warranty, including a photo will speed up the process. And as a courtesy, while tweets and notes on social media may seem quick, this is actually a slower process because we can't verify personal information like your address and order details. So please email helpme@distilunion.com for our fastest personal assistance.

 

HOW TO RETURN: ORDERS IN THE U.S.

Please submit your return request by accessing our Returns Portal. If purchased with "Buy with Prime" from our site, see alternative directions below.

For domestic returns due to our mistake, Distil Union will provide a postage-paid shipping label; otherwise, a shipping & handling fee will be generated within the portal. Once you have submitted a return request, you will be provided with a shipping label & return authorization with return instructions. We kindly ask that you not ship your return back without a return authorization. If you have any questions while using the returns portal, please reach out to us at here

 

 

HOW TO RETURN: ORDERS OUTSIDE THE U.S.

International returns are handled on a case-by-case basis. Please email us with your Order Number and reason for return.

Once we give you a RMA code, send your item to the return address within 7 days using the shipping method of your choice. 

 

 

HOW TO RETURN: "Buy with Prime"

Step 1Open the order confirmation email and choose View Order.

Step 2Choose Order Details to see the order details page.

Step 3Choose Return on the order details page.Note: The Return button appears only after the order is delivered. 

Step 4Enter any additional information about the return, such as the reason for the return.

Step 5Confirm the estimated refund amount and summary of the return details to create the return.When the return has been created, a return confirmation email is sent.

Step 6From the return confirmation email, choose Print Return Label, and then attach the printed label to the package.Step 7Drop the return off at the location listed on the return label.

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