Because we're confident you'll love your new Distil Union gear, we'll make it easy: You have 30 days to return the unused items in original packaging if you're dissatisfied with your purchase for any reason.
HOW TO RETURN
For U.S. return requests, please submit your return request by accessing our Returns Portal.*
*If you purchased with Buy with Prime on our site, please see the alternative Buy with Prime directions at the bottom of the page.
Shipping & handling fee will be generated within the portal and once you have submitted a return request, you will be provided with a shipping label & return authorization with return instructions. We kindly ask that you not ship your return back without a return authorization. If you have any questions while using the returns portal, please reach out to us at here.
For International return requests, email us with your Order Number and reason for return.
Once we give you a RMA code, send your item to the return address within 7 days using the method and cost of your choice.
NOTE: For issues covered under our 1-Year Warranty, including a photo will greatly speed up the process.
For domestic returns due to product defects or our mistake, Distil Union will provide a postage-paid shipping label. International returns are handled on a case-by-case basis. Distil Union products are backed by our 1-Year Warranty
Please be aware that if 30 days have gone by since your product arrived, unfortunately we can't offer a refund– instead, contact us and we'll happily exchange your item.
Courtesy Note: While tweets and notes on social media seem quick, this is actually a slower process because we can't as easily find your order and verify personal info like your address–so please email firstname.lastname@example.org for our fastest personal assistance.
Returns of Buy with Prime Orders