We believe your satisfaction is our responsibility.
Although we can't provide around-the-clock service, we're proud of the fact that we do not outsource our customer support.
While this website is open 24/7, our tiny but mighty support team strives to personally respond to requests within 24 hours. In general, we are not available on weekends and major US holidays.
Your happiness means the world to us. If your issue is urgent and has not been answered in this FAQ, please send us an email and let us know it's urgent in the subject line, or call our voicemail at (843) 321-8353. However, while we may not be able to immediately return your call, we are listening to your needs, and our team will always do what it takes to answer your questions and make things right.