Manufacturer's Warranty

Distil Union products are covered by two layers of protection:

Manufacturer's Warranty = "Our Bad"
3-year coverage against defects

Worry-Free Guarantee = "Your Bad"
3 replacements for 50% off for damage or loss 

 

WARRANTY = Coverage Against Defects

Here at Distil Union, we stand by our products and our service. Nothing makes us happier than hearing Distil gear has helped make your life a little better—so if something has gone wrong, we absolutely want to solve the issue together or get you a replacement. All Distil Union products are made with care and covered for 3 years against manufacturing defects (see complete details below). Please note:

• Natural variation in leather is to be expected and does not qualify an item as defective.
• Normal wear-and-tear does not qualify as a defect. Learn more about discounted replacements for damages under our generous Worry-Free Guarantee.   

We treat our customers the way we expect to be treated—which means reliable products and personal support if something doesn’t go as it should. Contact us directly at [e-mail], we appreciate the opportunity to make it right.

Distil Union 3-Year Manufacturer's Warranty:
Distil Union, LLC's ("Distil Union") warranty obligations for the Distil Union product purchased after May 1, 2024 (the "Product") are limited to the terms set forth in this document. Distil Union warrants the Product against defects in materials and workmanship for 3 years from the date of original purchase ("Warranty Period") when the Product is purchased through an authorized reseller. If a defect arises and a valid claim with photo is received by Distil Union within the Warranty Period, at its option, Distil Union will repair the Product or exchange the Product with a functionally equivalent new product. Distil Union warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes Distil Union's property. When a refund is given, the Product becomes Distil Union's property.

Exclusions and Limitations
Distil Union's limited warranty applies only to the Product when purchased directly or through an authorized reseller. The warranty does not apply to any non-Distil Union product, even if packaged or sold with the Product. The warranty excludes without limitation any scratching or surface damage to any non-Distil Union product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions). This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product. For loss and Brave-Sir-Robin-level calamities, learn more about our Worry-Free Guarantee.

• Normal wear and tear of Product use is not covered by the manufacturer. 
• Due to the natural character inherent to leather, variations such as blemishes, grain and color are not covered. 
• Products that have been altered or modified are not covered, including those changes made due to improper or unauthorized repair.

No Other Warranties
To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. Distil Union specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Distil Union cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No Distil Union reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Damages Limitation
To the maximum extent permitted by law, Distil Union is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the Distil Union product.

Consumer Protection
For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above ("consumer laws"), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, Distil Union's liability is limited, at its sole option, to replacement or repair of the product.

Obtaining Warranty Service
If you wish to make a claim under this warranty with respect to the Product, please contact us to submit a claim.